Privacy Policy
Last Updated: 9 June 2026
At Instinct Dog Training ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, enquire about our services, attend training sessions, or interact with us online.
Who We Are
Instinct Dog Training provides dog training services throughout Perth, Western Australia, including private training sessions, group classes, behaviour consultations, and online educational content.
If you have any questions regarding this Privacy Policy, you can contact us at:
Email: steph@instinct-dog.training
Information We Collect
We may collect personal information including:
Contact Information
- Full name
- Email address
- Phone number
- Residential address
- Emergency contact details
Dog Information
- Dog's name
- Breed
- Age
- Sex and desexing status
- Vaccination status
- Behavioural history
- Medical or training information you voluntarily provide
Booking Information
When you book services with us, we may collect:
- Appointment details
- Class registrations
- Service history
- Notes relating to your training goals
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Referring websites
- Website usage statistics
How We Collect Information
We may collect information when you:
- Submit an enquiry form
- Book a training session
- Register for a class
- Join our mailing list
- Communicate with us by email, phone, SMS, or social media
- Visit our website
How We Use Your Information
We use your information to:
- Provide dog training services
- Manage bookings and appointments
- Process payments
- Communicate with you regarding services
- Send training resources, updates, and reminders
- Improve our services and website
- Meet legal and regulatory requirements
Where you have consented, we may also send marketing communications about upcoming classes, promotions, and educational content.
You may unsubscribe from marketing communications at any time.
Payments
Payments made through our website are processed securely by third-party payment providers such as:
- Stripe
We do not store full credit card details on our systems.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
These technologies may include:
- Google Analytics
- Meta Pixel (Facebook Pixel)
- Conversion tracking tools
- Website performance and analytics tools
These tools may collect information about your interactions with our website.
You can control cookies through your browser settings.
Advertising and Remarketing
We may use advertising platforms such as:
- Meta
- Measure advertising performance
- Show relevant advertisements
- Build audiences for future advertising campaigns
These platforms may use cookies and tracking technologies to:
Information collected through these tools is generally aggregated and does not directly identify you.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business, including:
- Payment processors
- Website hosting providers
- Email and communication platforms
- Booking and scheduling systems
- Professional advisers and service providers
These providers are only given access to information necessary to perform their services.
Data Security
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification
- Disclosure
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Access and Correction
You may request access to the personal information we hold about you and request corrections if information is inaccurate or out of date.
To make a request, please contact us using the details below.
Retention of Information
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain client records
- Comply with legal obligations
- Resolve disputes
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Children's Privacy
Our services may involve families and children. We only collect personal information relating to children where it is provided by a parent or legal guardian and is reasonably necessary for the provision of our services.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with the revised effective date.
Contact Us
If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact:
Instinct Dog Training
Email: steph@instinct-dog.training